SHIPPING AND DELIVERY We ship your order with PostNL. You will receive an e-mail as soon as your order is on its way. This includes tracking info. * PostNL will make 2 attempts to deliver your parcel. Then you can pick up the package at the post office. For packages that could not be delivered or were not picked up, unfortunately we can not return postage. If you still want to receive your order, please place your order again in the webshop.
RETURN AND EXCHANGE
RETURN WITHIN 30 DAYS If your order is not what you expected, you can return it within 30 days. Mail us at [email protected] and we will search for the best solution. Do you want to return an item? There are two ways to do this:
RETURN REQUEST THROUGH YOUR ACCOUNT Log in to your account and indicate in 'Orders' which item (s) you want to return. You will receive a return number. Make sure to note this number on your return shipment.
RETURN WITHOUT ACCOUNT Send an e-mail to [email protected] that you want to return an article. You will receive a return number. Make sure to note this number on your return shipment.
HOW DO I RETURN AN ARTICLE? 1. After you have requested your return (see above), you will receive a return number. Enclose the packing slip and tick the items to be returned. 2. Pack the item well so that it can not be damaged during the return journey. 3. Return the article to Nordic Blends within 30 days of receipt. The costs of the return shipment are for you, unless you have received a return label from us (if we made a mistake). Save the shipping receipt that you receive from the sender.
WALLPAPER Wallpaper rolls have a colour batch number. This is stated on the label. We always deliver rolls of the same colour batch number per order. Colour differences can occur between batches, so always make sure you order enough rolls to complete your wallpaper job in one go. In the case of repeat orders, we can not guarantee that the batch number of your wallpaper is still available.
Unfortunately, due to the differences in colour batches, it is not possible to return excess rolls to Nordic Blends.
ADDRESS FOR RETURN SHIPMENTS Nordic Blends Retournummer: (vermeld hier je retournummer) Hugo de Vrieslaan 74 2341 NV Oegstgeest The Netherlands
PLEASE TAKE CARE OF THE FOLLOWING: • The relevant article must be returned complete, unused and undamaged, and in its original packaging. Labels must not be removed and the packaging of the product itself must not be described with the return address. • If your return item was an offer that included a free article, this free item must also be returned. You can keep free samples (eg liquorice samples). • For items that are not complete, have been used or are not in new condition, or have an incomplete packaging, packaging that has been written on or is missing in the return shipment, we can not return the full purchase price. Sealed items can only be taken back if the seal or the plastic seal is not broken. • We can not accept insufficient postage, these returns will be refused.
RETURN POLICY BUSINESS CUSTOMERS The right to return and the legal approval period of 30 days only apply to consumers; the statutory return right does not apply to business customers. Placed orders can not be canceled and delivered items can unfortunately not be returned. If you have questions about a business order, you can always contact us and we will arrange everything according to your needs. Of course, with your business order you have a 100% guarantee on defects etc. on delivered items.
REFUNDS We will refund your purchase amount within a few days after we receive your return to the account you used for your purchase. If you return your entire order, you will also receive the shipping costs of your order that you have paid when you placed your order. If you keep one or more items, the shipping costs will not be refunded.
EXCHANGE If you want to exchange an item, please return it as indicated above. You will receive a credit note and can place a new order. The shipping costs for this new order will be charged again.
DAMAGE / WRONG ARTICLE Has your order been damaged, or is there something wrong with your order? Mail us with your complaint and include one or more clear photos of the damage before you return your package. We will contact you. Damaged items and incorrect deliveries can only be taken back if this has been reported to us in advance.
